Flossy Treats Delivery Information


Covid - 19 update - please read before ordering

Due to the demand with online orders, we are implementing new procedures.

All orders must be placed online 🛒

We are using a 3 business day lead time to process orders.

(the vast majority will go out next business day)

We will try and deliver as many as we can in the Ballymena area, but it is simply not possible to deliver them all.

If we cant deliver we will post out using Royal Mail or Parcelforce.

We are taking weekends off from now on to clean and prep the unit and therefore will not be doing orders.

Please do not email us as we are currently not looking at emails. We will do as many facebook messages as possible.

Please enter the delivery address in the delivery address section, and if this is different to the billing address please also enter it into the notes section at the bottom of the order. We will deliver to the delivery address.

Please be patience your order will arrive, every service is under a lot of pressure and are working flat out.

Thank you

Flossy Treats

Click and Collect - UPDATED JUNE 2020

We are implementing a NEW CLICK AND COLLECT SYSTEM 

The click and collect system is ONLY for people who are collecting from our business unit in Galgorm.

Click and Collect is only open on certain days from 9am to 12 and must be ordered online and the order paid for online. When you place your order, you will receive a dispatch email detailing when to collect your order.  Please make sure to include a mobile contact number with your order and we will also send you a text alert detailing collection.  On the day of collection we ask that you ring us when outside and we will deliver your order out to your car.

We hope you can understand why we are continuing to take these measures and hope in doing so we are protecting both ourselves and you.  We value our customers and thank you for your support.

Derek - Flossy Treats

Where do we post to?
You name it we have probably sent a parcel there. We post to the UK, and further afield, including the EU, the states and Australia.
To find out directly how much a parcel or shipment will cost please contact us directly at info@flossytreats.co.uk.
How much does shipping cost?
You can see the estimated cost of shipping your order on the shopping cart page.
You will also be notified of the delivery costs on the shipping page before you submit your credit card details.  Delivery outside the EU may be subject to local import taxes, these are your responsibility.  If these do apply the courier should contact you directly.

UK Orders
We currently have on our site 2nd Class Royal Mail postage for local (UK) based deliveries. However if you wish to have 1st Class postage this is not a problem, there will simply be an extra charge to cover the cost of 1st Class post.  
International Orders
We send international orders International Economy Service which can take some time.  If you require the item(s) sooner please contact us and we will select a different shipping method more suitable to your timeframe.